Middlesex University Leadership, Work and Organisations Senior Lecturer Elizabeth Cotton leads a call for frontline NHS workers to tell their stories.
The battle lines for the NHS were re-drawn on Sunday when Simon Stevens, the head of NHS England, declared war on private employment agencies. In an attempt to get more nurses, the NHS has spent £1.8 billion on agency labour – double what was budgeted. Apparently the NHS is officially being ripped off. In these flexible neo-liberal times, its a rare thing to see an employer in favour of permanent contracts.
The title of this new column might sound a bit much. Although actual war has yet to be declared on the NHS, the battle for health is going on at a hospital near you. Over the coming months this column will look at what’s going on from the perspective of the people on the frontline.
As health inequalities become an everyday reality it gets harder to kick stuff under the public interest carpet. With the former chief economist of the World Bank on a book tour about the systemic failure of our economic system, you don’t have to be Marx to think that a concentration of capital into 1 per cent of the world’s population is bad news for our collective mental and physical health.
The psychosocial consequence of not being able to access joined-up health services is that people develop more complex and serious health problems, often ending up in A&E and police cells as a last resort.
This is not just a problem for patients but also the people delivering that care. If you go to the frontline, it’s obvious that in addition to the emotional strain of dealing with the distress of patients, the pressure placed on people working in our health and social care systems will go up as demand rises. The compulsive drive for a 24/7 health system, combined with declining real wages and increased job insecurity, also means that although you don’t have to be mad to work for the NHS, it’s extremely likely.
One of the things that’s almost always overlooked in the NHS debate is the experience of the people delivering these services. There are three rather obvious reasons for this.
First, the reality of working life is very low down on the political food chain in a system that is dominated by politically set targets and appeals to managerial efficiency. Employment relations have not been considered important in the debate so far. For example, the NHS’s own workforce database didn’t collect information about its internal labour agency – Bank – until November 2014. They still don’t collect information on the number of external contract and agency workers providing NHS services nor, more importantly, whether it makes a difference to patient care.
It means that the real financial cost of using externalised labour is actually not known.
The second reason is that the people delivering these services are just too scared to engage in the debate. When you work in a precarious job you are highly vulnerable to precarious states of mind, completely counterproductive for people employed to contain the anxieties of others. It is not just the migrant workers working as nurses for private employment agencies that feel insecure, it affects everyone working in this system. Precarity is inclusive, with even senior clinicians on permanent contracts unwilling to join the ranks of the self-employed by raising patient safety concerns with management.
The Francis reports offer us an insight into the crisis of care in the UK. Impossible health targets managed through command-and-control management and a stomach-churning rise in racism, whistleblowing and victimisation. According to the people working in it, the NHS runs on a “pervasive culture of fear”. This is a culture where nobody can afford to make mistakes and people manage workplace conflict by keeping their mouths shut.
It means that people working in health and care are often disorientated by a sense of “liquid fear” where a sense of fear permeates every aspect of our working and home lives. This is a state of mind where distinctions between serious and less serious workplace problems can’t be made. The smallest mistake becomes the end of your career and you wake up bolt upright sweating at 3am wondering how you’re going to handle the next “informal” chat with your line manager.
This fear goes right up the management chain, with NHS leadership reduced to talking about the very evident financial crisis only from the safety of retirement.
A third reason why so little is known about employment relations is because of the nature of the work. Caring for people is not like working in IT. Emotional work has never been highly valued in our society, reflected in the bad pay and the ease with which emotional workers are blamed for systemic failure. Billions of budget deficits get passed down through decentralising commissioning, politically set targets translated into work intensification, easier to blame a nurse than succumb to the anxiety of realising that our health and social care systems are failing.
When people are scared at work it results in witch-hunts, whistleblowing and tribal warfare. A working culture where staff meetings become an exercise in the yes/no game of talking around issues while walking one eggshells, means that targets cannot be met safely. And externalising the employer’s duties to staff and accountability – with taxpayers footing the bill – means that we’re all being ripped off at this point.
Setting the battle lines
Winning the war for healthcare means defending its borders and choosing our battle lines. Although Stevens’ focus on the employment relationship is a massive opportunity to turn the debate into something meaningful, we don’t yet have a clear picture of what is actually happening on the frontline.
This requires that we start where we actually are rather than where we’d like to be. It means being honest and realistic about what can be delivered which can only be determined if frontline workers and managers can talk about the realities of work without losing their jobs.
Ultimately this rests on creating a “just” culture where raising concerns is met with the respect it deserves and where people are not charged with fighting losing political battles.
Stories from the frontline
This new column will look at the reality of our health and care systems from the perspective of the people on the frontline. Precarious work, bullying, racism, and working in teams this column will look realistically at where we stand.
To do this we want you to send us your stories. These will be treated with the respect they deserve – anonymously and with your permission – and used to help reframe the debate about health and social care. Or do leave your comments in the thread below.